Terms of service.

1. About these terms

These Terms of Service (“Terms”) apply to your use of www.thym.co.za and to the services provided by THYM Co (Pty) Ltd, trading as THYM Studio (“THYM Studio”, “we”, “us”). By using this website or engaging our services, you accept these Terms. If a written quote or agreement between you and us says something different, that document applies to the extent of the difference.

2. Who we are

THYM Co (Pty) Ltd, trading as THYM Studio, 41 Isak de Villiers Street, Langenhoven Park, Bloemfontein, 9301. Telephone +27 61 655 1015, email studio@thym.co.za.

3. Using this website

• Use the website lawfully, and do not try to disrupt it, gain unauthorised access to it, or misuse its contact form.
• Do not copy or reuse the website’s content, design or code for commercial purposes without our written permission.
• The content on this website is general information. We keep it accurate and up to date, but it may change without notice and does not form an offer until we confirm it in a written quote.

4. Quotes, pricing and payment

• All prices are in South African rand (ZAR) and exclude VAT where applicable.
• Work starts once you accept a written quote that sets out the scope, deliverables, timeline and payment terms.
• Work outside the agreed scope is quoted separately, and we agree it with you before it starts.
• Third-party costs, such as domain registration, hosting, software subscriptions, advertising budgets, photography and video production, are not included unless your quote says so.

5. Monthly subscriptions

Monthly marketing subscriptions carry an initial three-month commitment. After that, they continue month to month until either party ends them with the notice set out in your agreement.

6. Your responsibilities

• Give us accurate information, the content we need, and timely feedback and approvals. Late input can affect agreed timelines.
• Make sure you have the right to use any material you give us, such as logos, photos, footage and text, and that we may use it for your project.

7. Intellectual property

• Once you have paid in full, you own the final deliverables we create specifically for you, except for third-party assets such as fonts, stock images and software, which remain under their own licences.
• We keep ownership of our own tools, templates, methods and know-how, and of anything not yet paid for.
• We may show work we create for you in our portfolio and marketing, unless we agree otherwise in writing.

8. Third-party platforms

Our work often relies on third-party platforms, such as Wix, Google and Meta. Their own terms apply to your use of them. We are not responsible for their availability, pricing or changes they make.

9. Data and artificial intelligence

9.1 We use third-party artificial intelligence (AI) services, including large language models (LLMs), in our work. By using this website or our services, you agree that information you give us, including enquiries, messages, briefs, project content and feedback, may be shared with and processed by LLM and other AI service providers in order to:

• respond to you and deliver our services;
• improve customer experience;
• develop and improve our products and services; and
• carry out research and analysis.

9.2 These providers may process information outside South Africa. We choose providers that protect information to a standard that meets the requirements of the Protection of Personal Information Act (POPIA), and we share only what is reasonably needed for these purposes.

9.3 We do not sell your personal information. You may object to this processing, or ask what we have shared, by emailing studio@thym.co.za, as set out in our Privacy Policy. Objecting may limit how we can provide some services.

9.4 Please do not send us confidential information belonging to someone else, or special personal information such as health details, unless we have agreed in writing how it will be handled.

10. Privacy and cookies

Our Privacy Policy explains how we handle personal information, and our Cookie Policy explains the cookies this website uses.

11. Links to other websites

This website links to other websites, including our clients’ sites and services such as WhatsApp and Google Maps. We are not responsible for their content or how they handle your information.

12. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost data, and our total liability for any claim is limited to the fees you paid us for the service concerned. Nothing in these Terms limits rights you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be limited.

13. Changes to these terms

We may update these Terms from time to time. The date at the top shows when they last changed. The version in force when you accept a quote applies to that work.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

15. Contact

Questions about these Terms: studio@thym.co.za or +27 61 655 1015.